Orders
Processing Time
Items that are in stock are normally processed and shipped within 1 - 2 business days and can sometimes take 3 business days. Non-stocked, backordered, and special order items may take up to 1 - 2 weeks to process before shipment. We will contact you immediately via e-mail if an item you ordered is temporarily out of stock or on backorder. Please contact us right away or prior to placing your order, if you require an item by a certain day.
Extra Security Checks
The online security of our customers is extremely important to us, which is why we take extra precautions to protect against fraudulent orders and the use of stolen credit cards. Every online order must pass a thorough credit card and an address verification process.
To prevent possible delays in your shipment, please ensure that your contact information is up-to-date and that your billing information (name, address, phone number etc.) matches that of your credit card.
Payment Methods
All orders placed on www.daycodistributing.ca must be paid for with a valid credit card. Our secure, online check-out system accepts Visa and Master Card, and American Express credit cards.
If you would like to pay using e-transfer, please contact us prior to placing your order online at 905-436-5336. Please be advised that orders may be subject to additional processing times when using these types of payment methods.
Order Cancellation/Modification
As soon as you place an order with www.daycodistributing.ca, we start working to process and ship it out to you as soon as possible. As a result, we cannot always guarantee that we’ll be able to cancel or modify orders once they have been processed. If you do wish to cancel or alter anything on an order you’ve recently placed with us, please contact us right away at 905-436-5336.
Price Changes and Updates
Dayco Distributing Ltd. makes every effort to ensure all the information (such as product descriptions, specifications, prices etc.) on our website is accurate. However, from time to time typographical errors, inaccuracies, or omissions may occur relating to such information. Dayco Distributing Ltd. reserves the right to correct, change, and update this information at any time without prior notice including, but not limited to, items that have been placed in your cart or added to your order as well as after submitting and receiving an order confirmation from us. Should you not wish to continue with your purchase after these corrections have been made, please contact us immediately at 905-436-5336 so that we may cancel and refund your order.
Return Policy
Terms and Conditions
All regularly/standard stocked items can be returned within 30 days of receipt, provided the item is unused and in the original packaging. A return credit will be issued by the original payment method upon receipt and inspection of the product(s) returned. Shipping charges are non-refundable and will be deducted from the return amount due. Customers are responsible for return shipping costs, including any brokerage fees, duties, and taxes when applicable.
Restocking fees may apply to see below for more information.
Customized or special order item(s) and products shipped directly from the manufacturer/supplier cannot be returned.
Restocking Fees
A restocking fee will be issued for return requests and will be deducted from the return amount. For commercial locations, the fee is 20% of the item(s) cost. For residential locations, the fee is 30% of the item(s) cost. The restocking fee helps cover the costs of restocking item(s).
Return Shipments with Incorrect Items
In the unlikely event that you receive an incorrect item, please contact us immediately so that we can find a solution or send a replacement as quickly as possible.
We will provide you with a return shipping label at no cost, for your convenience. Please do not ship the product back to us prior to receiving a return label as we cannot guarantee reimbursement for any incurred shipping charges.
Shipping Policy
Delivery Time
Dayco Distributing Ltd., we use a range of courier and delivery methods including CANPAR, UPS, common freight carriers, and our own fleet of vehicles in order to get your purchases to your door in the most timely and efficient way possible.
All items are shipped directly from our warehouse in Oshawa, Ontario, Canada. Courier shipments can vary between 1 and 7 business days. For larger products and equipment that must be shipped with a common freight carrier, please allow up to 10 business days for delivery.
For deliveries made during the holiday please add an extra day to the shipping or processing time. Please note that all delivery times are estimates and are not guaranteed. If you require an item sooner, please contact us right away at 905-436-5336 so we can work on a solution.
Pick-up Orders
After placing an order for pick-up, please wait until you’ve received a “Ready for pick-up” e-mail from us before visiting. Although orders are usually ready the next day, they could take 1-3 business days for processing. In any case, we’ll contact you immediately when your items are ready to be picked up.
What to bring with you:
1. Your order number or order confirmation e-mail
2. The credit card used to make the purchase
3. One piece of government-issued photo ID
Please contact us at 905-436-5336 or info@daycodistributing.ca if you need to send someone other than yourself to pick up your order.
Damaged, Missing or Lost Items
Please inspect all deliveries upon receipt and report any damaged, missing, or lost items to us immediately so we may contact the courier to file a claim as well as send a replacement when appropriate. In the event that the product received is damaged, we may require you to take pictures of its condition in order to speed up the process.
On rare occasions, it is possible that a carrier may lose a shipment on the route. Please notify us if you believe your order may have been lost in transit (for example, if it’s well after the estimated delivery date and you still have not received your shipment). We will work with you and the carrier to locate and continue the shipment of your order.
Please be sure to thoroughly inspect all freight deliveries upon receipt. If you see or suspect any possible damages, clearly note it on the bill of lading before signing and contact us immediately. Unfortunately, we cannot guarantee any compensation for damages if they were not recorded on the original delivery receipt.